• Free UK & international shipping on all orders.
• UK delivery usually takes 5-7 business days.
• International delivery usually takes 5-7 business days depending on location; some islands and remote areas can take longer.
• Please allow 0-2 days processing.
• Some items may arrive separately.

• If you would like to return your order please contact us by email at luxe.diaryy@gmail.com or on instagram at @luxe__diary and we will guide you through the returns process.
• Returns for all UK and most international orders are free.
• If your item arrives damaged or the incorrect item is received, please send us an image of the issue and your order number and we will issue you a return label free of charge.
• If there are no issues with your order and you want to return it please send us your order number and we will issue you a return label free of charge. Please return items in their original condition and packaging.
• Once we have received your return parcel and reviewed it, we will issue you a refund to your original payment method.
• If you would like to cancel your order, please contact us and we will do our best to cancel it. If the order has already been sent out we won’t be able cancel it or issue a refund for the order, unless it is returned after delivery.
• If your item still hasn’t arrived after 28 days of ordering, please contact us and we will track down your parcel and work with you to come to a solution.

All orders have a tracking number available. Please allow a few days after ordering for your tracking number to be added to your order. If you haven’t received the tracking number, please contact us and we will be happy to help.

You can track your order on our website on the orders page or on the tracking page in the help section. You can also track your order on the ‘Shop’ app, through the tracking details email or if you have an account, you can view your tracking details there.

If you have any questions or queries or need any assistance, please don’t hesitate to contact us!

You can reach us by email at: luxe.diaryy@gmail.com or info@luxediary.co.uk or you can contact us on Instagram @luxe__diary

You can also use the contact form in the help section to reach us.